We accept payments through credit cards Visa, MasterCard and via Paypal.
As we have customers from all over the world, all prices on the online store are displayed in USD.
You will receive a shipping confirmation email with the tracking number within once your order has been processed and dispatched. You may then use the tracking number to track the location of your parcel. Please note that it may take up to 24 hours for the tracking number to be registered within the delivery system of the courier service.
If your order has not been shipped yet, please email email@example.com with the word CHANGE and order number in the subject line. If your order has already been shipped out, we will unfortunately not be able to change its contents.
If you have ordered the wrong thing by mistake and the order has been shipped, there are 2 possible solutions:
You can place a new order on our website for the product you wanted. You can then return the incorrect product unused and in its original packaging to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.
You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.
*Please note that we will be unable to cover any shipping fees incurred from this process.
If your order has not yet shipped and you would like to cancel your order, please email firstname.lastname@example.org with the word cancel and order number in the subject line. We are not able to cancel or change any part of an order once it has shipped from our warehouse.
Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfillment".
Yes we ship worldwide*! We also offer Free International Shipping for Orders Above US$80. (Excluding Australia)
*Note that there are restrictions on some products, and some products (eg. Power banks) cannot be shipped to international destinations. Shipping to your country may be suspended, please click here for the latest updates:
Items are subject to customs clearance upon arrival in the destination country and may be held until duties and taxes are paid. Please contact your local Post Office for the necessary information to claim your package. As the importer/consignee, it is your responsibility to pay duties and taxes. We are not able to refund customs fees or additional charges that must be paid to have your package delivered.
If the status of the parcel is not updated on the courier platform, it may be due to one of the following reasons:
A. Your order is in transit. It could be in transit from a country to another, or it could be on its way or already at the post office but the post office has not yet scanned/processed the package. Please allow a few days for your local post office to process your package. You may need to contact your local post office and provide your tracking number for further details.
B. Your order has arrived in your country and is currently undergoing customs clearance. The tracking system cannot provide any further updates until the package has been inspected and cleared by customs. Unfortunately, we cannot tell you how long this process may take, as it depends on the customs process in your country.
Domestic and international orders may require up to 4 working/business days to process and ship. (estimated for non-peak periods). *Orders placed on Friday nights, Saturday and Sunday will not be processed until the next business day.
Unfortunately we do not offer self-collection as an option. However, if you require your order urgently, please kindly write in to email@example.com and we'll try our best to help.
There are a few things to note: the return shipping isn't covered and the original shipping fees will not be refunded. All items must also be returned in original condition with original packaging intact.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at firstname.lastname@example.org with your order details, a description of the fault or damage and either a picture or video of the product defect.
UNIQ electronic products (cases & straps are not included) come with a 1-Year Limited Warranty from the original date of purchase of the product by a consumer (unless indicated otherwise on the product packaging), when used under normal conditions and for the purpose intended.