If the status of the parcel is not updated on the courier platform, it may be due to one of the following reasons:
A. Your order is in transit. It could be in transit from a country to another, or it could be on its way or already at the post office but the post office has not yet scanned/processed the package. Please allow a few days for your local post office to process your package. You may need to contact your local post office and provide your tracking number for further details.
B. Your order has arrived in your country and is currently undergoing customs clearance. The tracking system cannot provide any further updates until the package has been inspected and cleared by customs. Unfortunately, we cannot tell you how long this process may take, as it depends on the customs process in your country.
