We accept payments through credit cards Visa, MasterCard and via Paypal.

As we have customers from all over the world, all prices on the online store are displayed in USD. 

You will receive a shipping confirmation email with the tracking number within once your order has been processed and dispatched. You may then use the tracking number to track the location of your parcel. Please note that it may take up to 24 hours for the tracking number to be registered within the delivery system of the courier service.

If your order has not been shipped yet, please email ecommerce@uniqcreation.com with the word CHANGE and order number in the subject line. If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you have ordered the wrong thing by mistake and the order has been shipped, there are 2 possible solutions:

1. You can place a new order on our website for the product you wanted. You can then return the incorrect product unused and in its original packaging to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product. 
2. You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

*Please note that we will be unable to cover any shipping fees incurred from this process.

We ship globally, and orders over US$100 qualify for free international shipping.

Kindly note that some products, like power banks, may be restricted from shipping to specific countries. Additionally, deliveries to certain destinations may be temporarily suspended, click here for the latest updates:

https://uniqcreation.com/pages/shipping-returns

For orders under US$100, shipping fees are calculated based on your order and shown at checkout. Rates are typically weight-based and depend on the type and quantity of items purchased.

Standard postal delivery typically takes 3–14 working days, depending on your location.

For faster service, we offer tracked express shipping to most destinations, with delivery usually within 5–7 working days.

All items are subject to customs clearance upon arrival in the destination country and may be held until any applicable duties and taxes are settled. To claim your package, please check with your local Post Office for the required information. As the importer/consignee, you are responsible for covering these duties and taxes. Please note that we cannot refund customs fees or any additional charges incurred for the release and delivery of your package.

If the status of the parcel is not updated on the courier platform, it may be due to one of the following reasons:

A. Your order is in transit. It could be in transit from a country to another, or it could be on its way or already at the post office but the post office has not yet scanned/processed the package. Please allow a few days for your local post office to process your package. You may need to contact your local post office and provide your tracking number for further details.

B. Your order has arrived in your country and is currently undergoing customs clearance. The tracking system cannot provide any further updates until the package has been inspected and cleared by customs. Unfortunately, we cannot tell you how long this process may take, as it depends on the customs process in your country. 

Orders are typically dispatched within 2 working days.

*Please note that orders placed on Friday evenings, Saturdays, or Sundays will be processed on the next business day.

Please kindly reach out to ecommerce@uniqcreation.com for help.

Please note the following: return shipping costs are not covered, and original shipping fees are non-refundable. All items must be returned in their original condition, with packaging intact.

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.

If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at ecommerce@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.

You may also wish to read more about our return policy here: Shipping & Returns