What are the modes of payment?

We accept payments through credit cards Visa, MasterCard and via Paypal.

What currency options do you offer?

As we have customers from all over the world, all prices on the online store are displayed in USD.

How can I check the status of my order?

You will receive a shipping confirmation email with the tracking number once your order has been processed and dispatched. You may then use the tracking number to track the location of your parcel. Please note that it may take up to 24 hours for the tracking number to be registered within the delivery system of the courier service.

Can I amend or change my order?

If your order has not been shipped yet, please email online@uniqcreation.com with the word 'CHANGE' and order number in the subject line. If your order has already been shipped out, we will unfortunately not be able to change its contents. If you have ordered the wrong thing by mistake and the order has been shipped, you can either place a new order for the correct product and return the incorrect product unused in its original packaging to us for a refund once we receive it, or wait for the incorrect order to arrive and send it back to us. Please note that refund will only be issued upon receipt of the original item, and return shipping fees are not covered.

Can I cancel my order?

If your order has not yet shipped and you want to cancel, please email online@uniqcreation.com with the word 'CANCEL' and order number in the subject line. We are not able to cancel or change any part of an order once it has shipped. Please double check all information before confirming your order, as cancellations are not guaranteed even if your status shows 'Unfulfilled' or 'Pending Fulfillment'.

Do you offer international shipping?

We offer complimentary registered shipping to addresses within Singapore for any order made on our online store. International shipping is free for orders above US$100; otherwise, shipping cost varies depending on your order and will be calculated at checkout based on weight and product count.

How long will delivery take?

Domestic orders within Singapore may take up to 7 working days (non-peak estimate). International orders typically take between 5-15 working days or up to 4 weeks. Customs delays can extend delivery to up to 6 weeks. Packages may be held until duties and taxes are paid by the importer. We are not responsible for customs fees or additional charges.

Why isn't the tracking number showing any updates?

If the tracking status is not updating, it may be because the parcel is in transit and has not yet been scanned by the local post office, or it is undergoing customs clearance. Please allow a few days and contact your local post office with your tracking number if needed.

How long will you take to dispatch the order?

Domestic and international orders may require up to 4 working days to process and ship during non-peak periods. Orders placed on Friday nights, Saturday, or Sunday are processed the next business day.

Do you offer self collection?

Unfortunately, we do not offer self-collection as an option. However, if you require your order urgently, please email ecommerce@uniqcreation.com and we'll try our best to help.

Can I exchange my purchase?

Please contact ecommerce@uniqcreation.com for assistance. Return shipping is not covered, and original shipping fees are not refunded. Items must be returned in original condition with intact packaging.

Can I return my purchase?

If your product is defective or incorrect, please email ecommerce@uniqcreation.com with your order details, description of the fault or damage, and a photo or video of the product. Please refer to our Shipping & Returns page for full policy details.

What is your warranty policy?

UNIQ electronic products (excluding cases and straps) come with a 1-Year Limited Warranty from the original date of purchase when used under normal conditions and for their intended purpose. See the Warranty Policy page for more details.

I need additional help. Where can I get support?

Please email ecommerce@uniqcreation.com and we will get in touch with you as soon as possible.

Privacy Policy

PRIVACY STATEMENT

1. OVERVIEW

This Privacy, Data Protection and Cookies Policy (“Policy”) explains how we collect, use, and protect your personal information when you use our website or mobile application (the “Site”). It also applies to any personal data we receive through social media platforms we manage.

UNIQBETTERBYDESIGN.COM is responsible for safeguarding your privacy when you use our Site.

At UNIQ, we are committed to being transparent about:

The information we collect from you;
How we use it;
Who we may share it with.

We collect your information:

To improve your user experience;
Within a secure environment;
With respect to your preferences—you choose what and how you want to hear from us;
Only when necessary.

2. PROTECTING YOUR PRIVACY

Protecting the privacy and security of our customers and Site visitors is of utmost importance to UNIQ. We understand how important privacy is to you and are committed to safeguarding your personal information. If you have any questions about how we protect your data, you can reach us at salesb@uniqcreation.com.

This Policy governs your use of our services and complies with applicable privacy regulations, including the Personal Data Protection Act (PDPA).

For all our services, the company responsible for your privacy is UNIQ Creation Pte. Ltd.

3. HOW WE COLLECT YOUR INFORMATION

To the extent permitted under applicable law, we may collect personal information about you when you interact with us in the following ways:

Register to use our Site. We may collect information such as your name, address, e-mail address, contact number, date of birth, and your location.

Place an order using our Site. We may collect information such as your name, address, e-mail address, contact number, payment details and your location.

Contacting Customer Support, either via e-mail or telephone. We may collect information such as your name, address, e-mail address, contact number.

Sign up for newsletters and other marketing content. We may collect information such as your name, address, e-mail address and contact number and your location.

Take part in surveys, enter into any competitions, prize draws. We may collect information such as your name, address, e-mail address, contact number and your location.

Interacting with us using social media. We may collect information such as your e-mail address, your social media handle, and your location.

Providing your personal information is optional. However, if you choose not to provide certain details, you may be unable to make purchases on our Site or enjoy the full benefits of our customer experience.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

To operate and manage your account:
- Create and maintain your user account on our Site.
- Communicate with you about your account or transactions.
To provide and manage our services:
- Process your orders, payments, and refunds.
- Deliver your purchases and handle returns or exchanges.
- Provide customer support, whether online or via any platform.
- Manage participation in surveys, competitions, or promotions.
- Respond to your inquiries or requests submitted to our Customer Support team.
To personalise and improve your experience:
- Provide you with customized content and product recommendations.
- Understand your preferences through data analysis to enhance your online experience.
To support business operations:
- Test, improve, and develop our Site, services, and new features.
- Perform research and data analytics.
- Manage and maintain our IT systems.
- For legal, compliance, and safety purposes:

For legal, compliance, and safety purposes:
- Prevent fraud, unauthorised transactions, and other malicious activities.
- Conduct necessary due diligence (e.g. credit checks).
- Enforce our terms and conditions and protect our legal rights.
- Comply with applicable laws and regulatory obligations.
- Investigate any suspected violations or misconduct.
For marketing and communication:
- Send you promotional updates about UNIQ’s products, offers, giveaways, and surveys—based on your preferences.
Other purposes:
- Create new features and experiences that serve our customers better.

Anonymise and aggregate your data for internal insights, ensuring no individual can be identified.

5. RETENTION OF INFORMATION

We retain your personal information for as long as you maintain an account with us, or as long as necessary to provide you with our services. If you contact our Customer Support team, we may retain relevant information for support-related purposes, such as reporting and trend analysis.

In certain circumstances, we may retain your information even after your account has been closed or our services are no longer required. This may be necessary:

To comply with legal or regulatory obligations;
To resolve disputes;
To prevent fraud or misuse;
To enforce our terms and conditions.

When your personal data is no longer needed for the purposes listed above, we will securely delete or anonymise it.

6. MARKETING COMMUNICATIONS

If you give us your permission, we may send you marketing messages via email, SMS, and/or instant messaging platforms. These updates are designed to keep you informed about our latest products, offers, events, and news.

You are always in control of how you hear from us. You can opt out of receiving marketing communications at any time by:

Updating your preferences in your account settings
Clicking the ‘unsubscribe’ link in any of our marketing emails
Contacting our Customer Support team directly

Once you’ve opted out, we’ll ensure you no longer receive marketing messages. Please note that it may take a few days for all systems to reflect this change, so you might still receive messages during this period.

Unsubscribing from marketing messages will not affect service-related communications, such as order confirmations or delivery updates.

7. SHARING YOUR INFORMATION

We do not sell your personal information to any third party.

However, in order to provide our services to you and operate our business effectively, we may share your data with the following categories of trusted parties:

Other entities within the UNIQ group, as different teams handle various business functions.
Logistics and fulfilment partners, including payment service providers, warehouses, order packers, and delivery companies.
Professional service providers, such as marketing agencies, advertising partners, website hosts, and third-party platform providers who support our operations.
Regulatory or legal authorities, such as law enforcement or fraud prevention agencies, when required by law or where necessary to protect our rights or the rights of others.
Approved third parties, such as social media platforms, if you have given us permission (e.g. by linking your account or using social login features).

We also engage third-party data processors and affiliated partners under strict data protection agreements in line with PDPA requirements. These agreements ensure that your data is handled lawfully, securely, and only for the purposes we have specified.

Additionally, we may share anonymised and aggregated data with partners for analytics, research, or reporting. This information cannot be used to identify you.

In the event of a business transfer, such as a sale, acquisition, or merger involving UNIQ or any of its assets, your personal information may be transferred to the new entity. In such a case, your information will remain protected under a privacy policy that meets the standards of the PDPA.

8. DATA PROTECTION AND SECURITY

Our commitment to safeguarding your data

We employ a combination of technical, organisational, and physical safeguards to protect your personal information, including—but not limited to—HTTPS encryption, secure server environments, role-based access controls, and routine security assessments. These measures are designed to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your data.

Despite our best efforts, no system can be guaranteed 100 % secure. Accordingly, we cannot warrant or promise the absolute security of information transmitted to or stored on our systems.

Your responsibilities

Keep your account credentials confidential and use strong, unique passwords.
Review and update your account details regularly to ensure they remain accurate.
Remember that when you authorise a connection with a third-party platform (e.g. a social-media login), that third party’s own privacy and security practices apply to any data you share through the connection.

Internal access controls

Only authorised UNIQ personnel—and designated employees within the wider UNIQ group—may access personal data, strictly for the purposes outlined in this Policy and subject to confidentiality obligations.

If you have any questions about how we handle your personal data or this Privacy Policy, you can reach us at:

[Re: Privacy Compliance Officer]
UNIQ Creation Pte. Ltd.
51 Tai Seng Avenue, Pixel Red, Lift Lobby C #04-02/03
Singapore 533941

Email: salesb@uniqcreation.com

9. YOUR RIGHTS

We respect your rights under the Personal Data Protection Act (PDPA). These include:

The right to be informed about how your personal data is being used
The right to access the personal data we hold about you
The right to correct inaccurate or incomplete personal data (you can also do this via your My Account section)
The right to request deletion of your data, or to restrict processing, in certain circumstances
The right to object to direct marketing and withdraw consent for other processing at any time
The right to data portability, allowing you to request we transfer your data to you or another service provider
The right to lodge a complaint with your local data protection authority
The right to withdraw consent at any time by contacting us at the email below

If you’d like to exercise any of these rights, have questions, or wish to make a complaint, please contact our Customer Support team or email us at salesb@uniqcreation.com.

10. CHANGES TO HOW WE PROTECT YOUR POLICY

We may update this Policy from time to time to reflect changes in how we handle your data.

If there are significant changes, we will make them clear on our website or notify you via email or other communication methods. If you do not agree with any changes, you may choose to close your account.

Your continued use of our services after any updates signifies your acceptance of the revised Policy and our practices regarding your personal information.

11. HOW TO CONTACT US

If you:

Have any questions or feedback about this Policy;
Would like us to stop using your information; or
Want to exercise any of your rights or make a complaint

Please feel free to reach out to our Customer Support team. We're happy to help and will respond as soon as we can.

You can contact us via our website or write to us at:

UNIQ Creation Pte. Ltd.
51 Tai Seng Avenue, Pixel Red, Lift Lobby C #04-02/03
Singapore 533941

Email: salesb@uniqcreation.com