Privacy Policy

PRIVACY STATEMENT

1. OVERVIEW 

This Privacy, Data Protection and Cookies Policy (“Policy”) explains how we collect, use, and protect your personal information when you use our website or mobile application (the “Site”). It also applies to any personal data we receive through social media platforms we manage.

UNIQBETTERBYDESIGN.COM is responsible for safeguarding your privacy when you use our Site.

At UNIQ, we are committed to being transparent about:

The information we collect from you;
How we use it;
Who we may share it with.

We collect your information:

To improve your user experience;
Within a secure environment;
With respect to your preferences—you choose what and how you want to hear from us;
Only when necessary.

2. PROTECTING YOUR PRIVACY

Protecting the privacy and security of our customers and Site visitors is of utmost importance to UNIQ. We understand how important privacy is to you and are committed to safeguarding your personal information. If you have any questions about how we protect your data, you can reach us at salesb@uniqcreation.com.

This Policy governs your use of our services and complies with applicable privacy regulations, including the Personal Data Protection Act (PDPA).

For all our services, the company responsible for your privacy is UNIQ Creation Pte. Ltd.

3. HOW WE COLLECT YOUR INFORMATION
 
To the extent permitted under applicable law, we may collect personal information about you when you interact with us in the following ways:
 
Register to use our Site. We may collect information such as your name, address, e-mail address, contact number, date of birth, and your location.
 
Place an order using our Site. We may collect information such as your name, address, e-mail address, contact number, payment details and your location.
 
Contacting Customer Support, either via e-mail or telephone. We may collect information such as your name, address, e-mail address, contact number.
 
Sign up for newsletters and other marketing content. We may collect information such as your name, address, e-mail address and contact number and your location.
 
Take part in surveys, enter into any competitions, prize draws. We may collect information such as your name, address, e-mail address, contact number and your location.
 
Interacting with us using social media. We may collect information such as your e-mail address, your social media handle, and your location.
 
Providing your personal information is optional. However, if you choose not to provide certain details, you may be unable to make purchases on our Site or enjoy the full benefits of our customer experience.

4. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• To operate and manage your account:
  • Create and maintain your user account on our Site.
  • Communicate with you about your account or transactions. 
     
• To provide and manage our services:
  • Process your orders, payments, and refunds.
  • Deliver your purchases and handle returns or exchanges.
  • Provide customer support, whether online or via any platform.
  • Manage participation in surveys, competitions, or promotions.
  • Respond to your inquiries or requests submitted to our Customer Support team.
    
    
• To personalise and improve your experience:
  • Provide you with customized content and product recommendations.
  • Understand your preferences through data analysis to enhance your online experience.
    
    
• To support business operations:
  • Test, improve, and develop our Site, services, and new features.
  • Perform research and data analytics.
  • Manage and maintain our IT systems.
  • For legal, compliance, and safety purposes:

• For legal, compliance, and safety purposes:
  • Prevent fraud, unauthorised transactions, and other malicious activities.
  • Conduct necessary due diligence (e.g. credit checks).
  • Enforce our terms and conditions and protect our legal rights.
  • Comply with applicable laws and regulatory obligations.
  • Investigate any suspected violations or misconduct.
    
    
• For marketing and communication:
  • Send you promotional updates about UNIQ’s products, offers, giveaways, and surveys—based on your preferences.
    
    
• Other purposes:
  • Create new features and experiences that serve our customers better.

Anonymise and aggregate your data for internal insights, ensuring no individual can be identified.

5. RETENTION OF INFORMATION

We retain your personal information for as long as you maintain an account with us, or as long as necessary to provide you with our services. If you contact our Customer Support team, we may retain relevant information for support-related purposes, such as reporting and trend analysis.

In certain circumstances, we may retain your information even after your account has been closed or our services are no longer required. This may be necessary:

• To comply with legal or regulatory obligations;
• To resolve disputes;
• To prevent fraud or misuse;
• To enforce our terms and conditions.

When your personal data is no longer needed for the purposes listed above, we will securely delete or anonymise it.

6. MARKETING COMMUNICATIONS

If you give us your permission, we may send you marketing messages via email, SMS, and/or instant messaging platforms. These updates are designed to keep you informed about our latest products, offers, events, and news.

You are always in control of how you hear from us. You can opt out of receiving marketing communications at any time by:

• Updating your preferences in your account settings
• Clicking the ‘unsubscribe’ link in any of our marketing emails
• Contacting our Customer Support team directly

Once you’ve opted out, we’ll ensure you no longer receive marketing messages. Please note that it may take a few days for all systems to reflect this change, so you might still receive messages during this period.

Unsubscribing from marketing messages will not affect service-related communications, such as order confirmations or delivery updates.

7. SHARING YOUR INFORMATION

We do not sell your personal information to any third party.

However, in order to provide our services to you and operate our business effectively, we may share your data with the following categories of trusted parties:

• Other entities within the UNIQ group, as different teams handle various business functions.
• Logistics and fulfilment partners, including payment service providers, warehouses, order packers, and delivery companies.
• Professional service providers, such as marketing agencies, advertising partners, website hosts, and third-party platform providers who support our operations.
• Regulatory or legal authorities, such as law enforcement or fraud prevention agencies, when required by law or where necessary to protect our rights or the rights of others.
• Approved third parties, such as social media platforms, if you have given us permission (e.g. by linking your account or using social login features).

We also engage third-party data processors and affiliated partners under strict data protection agreements in line with PDPA requirements. These agreements ensure that your data is handled lawfully, securely, and only for the purposes we have specified.

Additionally, we may share anonymised and aggregated data with partners for analytics, research, or reporting. This information cannot be used to identify you.

In the event of a business transfer, such as a sale, acquisition, or merger involving UNIQ or any of its assets, your personal information may be transferred to the new entity. In such a case, your information will remain protected under a privacy policy that meets the standards of the PDPA.

8. DATA PROTECTION AND SECURITY

Our commitment to safeguarding your data

We employ a combination of technical, organisational, and physical safeguards to protect your personal information, including—but not limited to—HTTPS encryption, secure server environments, role-based access controls, and routine security assessments. These measures are designed to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your data.

Despite our best efforts, no system can be guaranteed 100 % secure. Accordingly, we cannot warrant or promise the absolute security of information transmitted to or stored on our systems.

Your responsibilities

• Keep your account credentials confidential and use strong, unique passwords.
• Review and update your account details regularly to ensure they remain accurate.
• Remember that when you authorise a connection with a third-party platform (e.g. a social-media login), that third party’s own privacy and security practices apply to any data you share through the connection.

Internal access controls

Only authorised UNIQ personnel—and designated employees within the wider UNIQ group—may access personal data, strictly for the purposes outlined in this Policy and subject to confidentiality obligations.

If you have any questions about how we handle your personal data or this Privacy Policy, you can reach us at:

[Re: Privacy Compliance Officer]
UNIQ Creation Pte. Ltd.
51 Tai Seng Avenue, Pixel Red, Lift Lobby C #04-02/03
Singapore 533941

Email: salesb@uniqcreation.com

9. YOUR RIGHTS

We respect your rights under the Personal Data Protection Act (PDPA). These include:

• The right to be informed about how your personal data is being used
• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete personal data (you can also do this via your My Account section)
• The right to request deletion of your data, or to restrict processing, in certain circumstances
• The right to object to direct marketing and withdraw consent for other processing at any time
• The right to data portability, allowing you to request we transfer your data to you or another service provider
• The right to lodge a complaint with your local data protection authority
• The right to withdraw consent at any time by contacting us at the email below

If you’d like to exercise any of these rights, have questions, or wish to make a complaint, please contact our Customer Support team or email us at salesb@uniqcreation.com.

10. CHANGES TO HOW WE PROTECT YOUR POLICY

We may update this Policy from time to time to reflect changes in how we handle your data.

If there are significant changes, we will make them clear on our website or notify you via email or other communication methods. If you do not agree with any changes, you may choose to close your account.

Your continued use of our services after any updates signifies your acceptance of the revised Policy and our practices regarding your personal information.

11. HOW TO CONTACT US

If you:

• Have any questions or feedback about this Policy;
• Would like us to stop using your information; or
• Want to exercise any of your rights or make a complaint

Please feel free to reach out to our Customer Support team. We're happy to help and will respond as soon as we can.

You can contact us via our website or write to us at:

UNIQ Creation Pte. Ltd.
51 Tai Seng Avenue, Pixel Red, Lift Lobby C #04-02/03
Singapore 533941

Email: salesb@uniqcreation.com