What are the modes of payment?

We accept payments through credit cards Visa, MasterCard and via Paypal.

What currency options do you offer?

As we have customers from all over the world, all prices on the online store are displayed in USD.

Can I amend or change my order?

If your order has not been shipped yet, please email online@uniqcreation.com with the word 'CHANGE' and order number in the subject line. If your order has already been shipped out, we will unfortunately not be able to change its contents. If you have ordered the wrong thing by mistake and the order has been shipped, you can either place a new order for the correct product and return the incorrect product unused in its original packaging to us for a refund once we receive it, or wait for the incorrect order to arrive and send it back to us. Please note that refund will only be issued upon receipt of the original item, and return shipping fees are not covered.

Do you offer international shipping?

We offer complimentary registered shipping to addresses within Singapore for any order made on our online store. International shipping is free for orders above US$100; otherwise, shipping cost varies depending on your order and will be calculated at checkout based on weight and product count.

How long will delivery take?

Domestic orders within Singapore may take up to 7 working days (non-peak estimate). International orders typically take between 5-15 working days or up to 4 weeks. Customs delays can extend delivery to up to 6 weeks. Packages may be held until duties and taxes are paid by the importer. We are not responsible for customs fees or additional charges.

Why isn't the tracking number showing any updates?

If the tracking status is not updating, it may be because the parcel is in transit and has not yet been scanned by the local post office, or it is undergoing customs clearance. Please allow a few days and contact your local post office with your tracking number if needed.

How long will you take to dispatch the order?

Domestic and international orders may require up to 4 working days to process and ship during non-peak periods. Orders placed on Friday nights, Saturday, or Sunday are processed the next business day.

Do you offer self collection?

Unfortunately, we do not offer self-collection as an option. However, if you require your order urgently, please email ecommerce@uniqcreation.com and we'll try our best to help.

Can I exchange my purchase?

Please contact ecommerce@uniqcreation.com for assistance. Return shipping is not covered, and original shipping fees are not refunded. Items must be returned in original condition with intact packaging.

Can I return my purchase?

If your product is defective or incorrect, please email ecommerce@uniqcreation.com with your order details, description of the fault or damage, and a photo or video of the product. Please refer to our Shipping & Returns page for full policy details.

What is your warranty policy?

UNIQ electronic products (excluding cases and straps) come with a 1-Year Limited Warranty from the original date of purchase when used under normal conditions and for their intended purpose. See the Warranty Policy page for more details.

I need additional help. Where can I get support?

Please email ecommerce@uniqcreation.com and we will get in touch with you as soon as possible.

FAQs

You will receive a shipping confirmation email with the tracking number within once your order has been processed and dispatched. You may then use the tracking number to track the location of your parcel. Please note that it may take up to 24 hours for the tracking number to be registered within the delivery system of the courier service.

If your order has not been shipped yet, please email online@uniqcreation.com with the word CHANGE and order number in the subject line. If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you have ordered the wrong thing by mistake and the order has been shipped, there are 2 possible solutions:

You can place a new order on our website for the product you wanted. You can then return the incorrect product unused and in its original packaging to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.
You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

*Please note that we will be unable to cover any shipping fees incurred from this process.

If your order has not yet shipped and you would like to cancel your order, please email online@uniqcreation.com with the word cancel and order number in the subject line. We are not able to cancel or change any part of an order once it has shipped from our warehouse.

Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfillment".

Yes we ship worldwide*! We also offer Free International Shipping for Orders Above US$80. (Excluding Australia)

*Note that there are restrictions on some products, and some products (eg. Power banks) cannot be shipped to international destinations. Shipping to your country may be suspended, please click here for the latest updates:

https://uniqcreation.com/pages/shipping-returns

We also offer complimentary registered shipping to addresses within Singapore for any order.

We offer complimentary registered shipping to addresses within Singapore for any order made on our online store.

We offer free international shipping for orders above US$80. Otherwise, the shipping cost of your order may vary depending on your order. The shipping cost of a case or strap is typically US$5.

When you place an order, the shipping cost will be reflected on the checkout page. The shipping rates for many items we sell are weight-based and dependent on the number and type of products.

Domestic orders within Singapore may take up to 7 working days to reach you. (*timeframe is just an estimate during non-peak period)

International orders can take between 5-15 working days or up to 4 weeks for delivery. In cases where customs processing is slow, delivery can take up to 6 weeks.

You may find out about the estimated shipping duration to your country here: https://uniqcreation.com/pages/estimated-delivery-time

Items are subject to customs clearance upon arrival in the destination country and may be held until duties and taxes are paid. Please contact your local Post Office for the necessary information to claim your package. As the importer/consignee, it is your responsibility to pay duties and taxes. We are not able to refund customs fees or additional charges that must be paid to have your package delivered.

If the status of the parcel is not updated on the courier platform, it may be due to one of the following reasons:

A. Your order is in transit. It could be in transit from a country to another, or it could be on its way or already at the post office but the post office has not yet scanned/processed the package. Please allow a few days for your local post office to process your package. You may need to contact your local post office and provide your tracking number for further details.

B. Your order has arrived in your country and is currently undergoing customs clearance. The tracking system cannot provide any further updates until the package has been inspected and cleared by customs. Unfortunately, we cannot tell you how long this process may take, as it depends on the customs process in your country.

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.

If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at online@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.

You may also wish to read more about our return policy here: Shipping & Returns

UNIQ electronic products (cases & straps are not included) come with a 1-Year Limited Warranty from the original date of purchase of the product by a consumer (unless indicated otherwise on the product packaging), when used under normal conditions and for the purpose intended.

You may wish to read more about our warranty policy here: Warranty Policy

Orders & Payments

Shipping

Returns & Exchanges

Support